First, a private conversation.
A broad idea is enough to check suitability. You don’t need to send the message itself. If the request is suitable, we explain the consultation, scope and proposed costs before detailed work starts.
For customers aged 18 and over. A short suitability contact is proposed to be free; detailed planning is paid work agreed separately. Consultations may be in person, by video or over the phone.
Planning & creation.
We assess feasibility, agree essential outcomes and presentation preferences, and prepare your Final Instructions Record. You approve the final version and receive a current copy. Identity verification and nominated contacts form part of onboarding.
The record distinguishes what must happen from what you would prefer. That might mean an exact message or anniversary date is essential, while flowers, presentation or a vehicle have an approved alternative.
You can have several Final Words. Each keeps its own recipients, trigger, budget and approved fallback. Requested edits remain separate from the approved version until reviewed and approved.
Ongoing care.
Ongoing care runs for a defined period, subject to the agreement. Your approved instructions are recorded separately. We reconfirm wishes, contacts and feasibility as part of the agreed maintenance schedule. Minor updates and substantial rewrites are treated according to the amendment allowance.
Renewal periods and prices are not yet final. A lapsed care term does not automatically revoke instructions or cancel separately funded delivery rights. The status of each must be clear. The renewal and review process will be explained before activation.
Future delivery.
The intended notification plan uses several routes: acknowledged primary and backup contacts, plus professional arrangements where accepted. These routes need review over time. None guarantees that ALW will learn of a death before a time-critical event, including a funeral. A report prompts verification and human review, not automatic release. We then check authority and coordinate with the appropriate people and venue.
An instruction may be for a funeral, a private delivery or an agreed date years later. A series of birthday or anniversary deliveries needs a finite number, funding and instructions for changed circumstances. Final commercial and funding terms remain to be established.
If a preferred detail is unavailable, only previously approved substitutions apply. If an essential outcome cannot be delivered, the agreed fallback or contractual remedy process applies.
If notification comes late or a representative cannot attend, an approved substitute, remote format or later private delivery may be possible. We agree these choices in advance. Silence or absence is not consent to invent a different delivery.
A clear quote before a commitment.
Planning work performed now, time-limited maintenance and future execution have separate commercial treatment. The quote identifies travel, representative time, vehicle day hire and other third-party costs where relevant.
Payment, renewal, cancellation and future execution terms are being finalised. No payment is taken through this preview.